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ABOUT US

If you have any questions or queries, please let us know by completing the contact form below and we will get back to you as soon as possible.

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If the form isn’t sufficient enough for your enquiry, please reach out to info@key-lettings.co.uk.

CONTACT

GENERAL ENQUIRIES

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Complaints Procedure

1

Making a complaint

All complaints should, in the first instance, be directed to the Manager of the Branch. Your complaint will be acknowledged within 3 working days of receipt and following a full investigation you will receive a written response within 15 working days. 

2

If you remain dissatisfied 

If you are dissatisfied with any aspect of our handling of the complaint, you may escalate the complaint by writing to the Company Director. 

The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3

The Property Redress Scheme

After you have received the company’s final viewpoint, as outlined at stage 2, and are still not satisfied with the proposed resolution, the following bodies can assist:

Property Redress Scheme

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